At about 9:00am yesterday I broke a tiny piece of my Dell laptop. I knocked off the tiny plastic pin that tells the computer when the lid is closed, so that it will shut off the backlight for the screen.

I contacted Dell tech support using the online chat.

I found a web site that linked to a Dell support page, which pointed me to the Service Manual explaining how to remove that plastic panel.

The tech support guy told me he would go ahead and sent out the replacement part (that whole plastic strip with the switch buttons attached). No charge.

The package from Dell arrived this morning. From my support chat yesterday morning, they sent out the part from Houston, TX, yesterday afternoon, and it arrived here in Philly at 9:00 this morning.

Dayum.

It's now installed and working fine. Less than 24 hours in a broken state (which wasn't *tragically* broken anyway), and no cost to me.

That's some good support.

Wonder how good it will be in another couple of weeks, after I pass the 1-year warranty period... :)